Shipping policy

Orders are dispatched from our Brisbane, QLD warehouse to workplaces and childcare services across QLD, NSW, VIC, NT and WA.

Order processing: Please allow 2–4 business days for your order to be processed and packed. Once it has been dispatched from our Brisbane facility, you'll receive a tracking number, and Australia Post tracking will show your estimated delivery date.

Bulk and pallet orders are shipped with road freight partners; delivery times depend on the destination and carrier, and remote and regional areas take longer.

Freight charges are calculated at checkout or provided on your quote for bulk and pallet orders. Any special delivery requirements (such as tail-lift, site access conditions or site inductions) must be advised before dispatch so they can be included in the freight arrangement.

Once an order has been picked and booked with the carrier, delivery details (contact name, site hours, authority to leave) may not be able to be changed without extra charges or delays.

Risk in the goods passes on delivery to your site or to your nominated carrier. Damaged, short or missing cartons should be noted on the consignment and reported to us as soon as reasonably practicable.

Any delivery issues (including damage, short supply or incorrect items) must be reported to us within 7 days of delivery so we can investigate and arrange a suitable remedy where appropriate.