Shipping policy
Orders are dispatched from our Brisbane, QLD warehouse to workplaces and childcare services across QLD, NSW, VIC, NT and WA.
Order processing: Please allow 2–4 business days for your order to be processed and packed. Once it has been dispatched from our Brisbane facility, you'll receive a tracking number, and Australia Post tracking will show your estimated delivery date.
Bulk and pallet orders are shipped with road freight partners; delivery times depend on the destination and carrier, and remote and regional areas take longer.
Freight charges are calculated at checkout or provided on your quote for bulk and pallet orders. Any special delivery requirements (such as tail-lift, site access conditions or site inductions) must be advised before dispatch so they can be included in the freight arrangement.
Once an order has been picked and booked with the carrier, delivery details (contact name, site hours, authority to leave) may not be able to be changed without extra charges or delays.
Risk in the goods passes on delivery to your site or to your nominated carrier. Damaged, short or missing cartons should be noted on the consignment and reported to us as soon as reasonably practicable.
Any delivery issues (including damage, short supply or incorrect items) must be reported to us within 7 days of delivery so we can investigate and arrange a suitable remedy where appropriate.
Return and exchange policy
WorkCore mainly supplies business customers such as childcare centres, schools, building and civil worksites, councils, tourism operators and retailers, so returns are managed on a commercial basis while still complying with any mandatory rights under Australian Consumer Law that apply to your purchase.
Nothing in this policy excludes or limits any non-excludable statutory guarantees or remedies you may have at law for products that are faulty, unsafe, not as described or not fit for their intended purpose.
Because sunscreen and other skin-contact products are hygiene-sensitive, change-of-mind returns are generally not accepted once goods have left our control, unless agreed in writing in advance.
For change-of-mind or ordering-error returns that we agree to accept, goods must be unopened, in original resaleable condition, and the return must be requested within 7 days of delivery; return freight is the customer's responsibility.
If you believe there is an issue with your order (for example a picking error, transit damage or a product defect), contact us promptly with your order number, photos and details so a remedy can be arranged, which may include replacement, credit or refund depending on the circumstances.
Approved refunds are processed as a credit to your WorkCore account or original payment method once returned goods (if applicable) are received and inspected; original shipping charges are credited only where the return results from our error or as required by law.