Refund policy

WorkCore mainly supplies business customers such as childcare centres, schools, building and civil worksites, councils, tourism operators and retailers, so returns are managed on a commercial basis while still complying with any mandatory rights under Australian Consumer Law that apply to your purchase.

Nothing in this policy excludes or limits any non-excludable statutory guarantees or remedies you may have at law for products that are faulty, unsafe, not as described or not fit for their intended purpose.

Because sunscreen and other skin-contact products are hygiene-sensitive, change-of-mind returns are generally not accepted once goods have left our control, unless agreed in writing in advance.

For change-of-mind or ordering-error returns that we agree to accept, goods must be unopened, in original resaleable condition, and the return must be requested within 7 days of delivery; return freight is the customer's responsibility.

If you believe there is an issue with your order (for example a picking error, transit damage or a product defect), contact us promptly with your order number, photos and details so a remedy can be arranged, which may include replacement, credit or refund depending on the circumstances.

Approved refunds are processed as a credit to your WorkCore account or original payment method once returned goods (if applicable) are received and inspected; original shipping charges are credited only where the return results from our error or as required by law.